Assessor Resource

ICTTEN510
Undertake planned outage management

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to develop strategies for dealing with customers, operational staff and associated system restoration.

It applies to individuals working as network engineering staff involved with the management of planned outages resulting from the fast changeover of new and existing equipment in telecommunications networks, including digital switching and transmission, wireless and optical networks.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for implementation of planned outage

1.1 Determine requirements and purpose of the outage from the outage plan, obtained from relevant personnel

1.2 Analyse all relevant data to determine likely impact of the outage on clients and the network

1.3 Notify customer of outage work and disruption to service

1.4 Prepare for contingencies according to contingency plan, as specified in the outage plan

2. Implement planned outage

2.1 Conduct and monitor outage work safely as prescribed, and implement contingency plan if required

2.2 Restore system to normal operational status and conduct performance tests of the system according to specifications

2.3 Analyse test results and certify system is operating to manufacturer's specifications

2.4 Notify relevant personnel of competed outage work and of service restoration

3. Undertake administrative tasks

3.1 Document problems that occurred during outage or restoration of service and report these as continuous improvement according to enterprise quality assurance policy

3.2 Complete required documentation and update records to reflect any changes made in the course of service restoration, according to enterprise policy

Evidence of ability to:

implement outage plan

comply with service assurance guidelines

comply with work health and safety (WHS) requirements and work practices

conduct performance tests to verify normal operation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain electrical and optical principles

summarise legislation and licensing surrounding installation of telecommunications equipment

outline power requirements and electrical safety

summarise protection switching

clarify telecommunications networks

describe test equipment types suitable for tests to be undertaken

explain transmission hierarchy and switching principles

summarise transmission type and signals that may be encountered.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

sites on which outage management may be conducted

testing equipment currently used in industry

manufacturer's and enterprise equipment documentation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for implementation of planned outage

1.1 Determine requirements and purpose of the outage from the outage plan, obtained from relevant personnel

1.2 Analyse all relevant data to determine likely impact of the outage on clients and the network

1.3 Notify customer of outage work and disruption to service

1.4 Prepare for contingencies according to contingency plan, as specified in the outage plan

2. Implement planned outage

2.1 Conduct and monitor outage work safely as prescribed, and implement contingency plan if required

2.2 Restore system to normal operational status and conduct performance tests of the system according to specifications

2.3 Analyse test results and certify system is operating to manufacturer's specifications

2.4 Notify relevant personnel of competed outage work and of service restoration

3. Undertake administrative tasks

3.1 Document problems that occurred during outage or restoration of service and report these as continuous improvement according to enterprise quality assurance policy

3.2 Complete required documentation and update records to reflect any changes made in the course of service restoration, according to enterprise policy

Evidence of ability to:

implement outage plan

comply with service assurance guidelines

comply with work health and safety (WHS) requirements and work practices

conduct performance tests to verify normal operation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain electrical and optical principles

summarise legislation and licensing surrounding installation of telecommunications equipment

outline power requirements and electrical safety

summarise protection switching

clarify telecommunications networks

describe test equipment types suitable for tests to be undertaken

explain transmission hierarchy and switching principles

summarise transmission type and signals that may be encountered.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

sites on which outage management may be conducted

testing equipment currently used in industry

manufacturer's and enterprise equipment documentation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine requirements and purpose of the outage from the outage plan, obtained from relevant personnel 
Analyse all relevant data to determine likely impact of the outage on clients and the network 
Notify customer of outage work and disruption to service 
Prepare for contingencies according to contingency plan, as specified in the outage plan 
Conduct and monitor outage work safely as prescribed, and implement contingency plan if required 
Restore system to normal operational status and conduct performance tests of the system according to specifications 
2.3 Analyse test results and certify system is operating to manufacturer's specifications 
Notify relevant personnel of competed outage work and of service restoration 
Document problems that occurred during outage or restoration of service and report these as continuous improvement according to enterprise quality assurance policy 
Complete required documentation and update records to reflect any changes made in the course of service restoration, according to enterprise policy 

Forms

Assessment Cover Sheet

ICTTEN510 - Undertake planned outage management
Assessment task 1: [title]

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

ICTTEN510 - Undertake planned outage management

Student name:

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Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

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Overall assessment result: Competent Not yet competent

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